Neurodiversity in Domestic Abuse Practice customer privacy notice (NDIDA Practice)
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
Email
nicole.renehan@durham.ac.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients. This includes information you provide when contacting us via the website or submitting a testimonial:
- Names and contact details
- Information provided in messages or testimonials
- Information about how you use the website
- Technical information such as IP addresses
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- IP addresses
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Automatically collected when you use the website
How long we keep information
Contact enquiries
Personal information submitted via the contact form will be retained only for as long as necessary to respond to your enquiry and for any reasonable follow-up. Emails may be retained for administrative purposes but are not kept for longer than necessary.
Testimonials
Once a testimonial has been submitted, consent to publish has been confirmed, and it has been added to the website, the original email and personal data will be deleted where they are no longer required.
We will retain a minimal record of consent, which may include your name, the testimonial content, and confirmation that permission to publish was given.
An email address may also be retained where necessary to allow us to contact you in relation to your testimonial (for example, to update or remove it).
This information will only be retained for as long as the testimonial is published on the website and will be deleted if the testimonial is removed.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
- Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF - Helpline number: 0303 123 1113
- Website: https://www.ico.org.uk/make-a-complaint
Last updated
15/04/2026